Terms of service

Last updated 5 October 2026

These terms are an agreement between you (the business using our service) and Evergreen Studio Pty Ltd (ABN 74 700 261 276), which runs the TextBack service and is referred to as "we" or "us". By paying for or using the service, you agree to these terms.

1. The service

TextBack is a missed-call text-back service. When a call to your mobile goes unanswered and is forwarded to a phone number we provide, we:

• send the caller a text message on your behalf,
• send you an alert with the caller's number, and
• forward any text replies from the caller to your mobile.

We provide a dedicated mobile number for your business. That number is supplied through our telecommunications provider and stays under our control. It can't be transferred to you.

When a call reaches that number (including missed calls forwarded from your phone), the caller hears a short message that includes your mobile number, unless you ask us to leave it out.

2. Your responsibilities

• Set up call forwarding on your phone as we instruct, and keep it switched on while you want the service to work.
• Give us accurate business details, and tell us if your mobile number or business details change.
• Provide the business registration details and documents we need to register your dedicated number. Australian regulations require this before a number can be used. Your service can't start until the registration is approved, which usually takes a few business days.
• Approve the wording of your auto-text. You're responsible for making sure it's accurate, identifies your business, and complies with the law, including the Spam Act 2003 (Cth).
• Use the service only to respond to people who have called your business, not to send marketing or unrelated messages.
• Check whether your phone plan charges for diverted calls. Any charges from your own carrier are your responsibility.

3. Price and billing

• The service costs $199 per month plus GST ($218.90 per month including GST, in AUD), unless we've agreed a different price with you in writing.
• Fees are charged monthly in advance to your card through our payment provider, Stripe, starting on the day you sign up. You'll receive a tax invoice showing the GST for each payment.
• Any setup fee will be stated before you pay. We may waive it at our discretion.
• If a payment fails, we'll let you know. If it isn't fixed within 7 days, we may pause the service until it is.
• We'll give you at least 30 days' notice by email before any price change. You can cancel before the new price applies.

4. Cancellation

• There's no lock-in contract. You can cancel at any time by emailing hello@evergreenstudios.net.au or calling 0401 965 802.
• The service continues until the end of your current paid month, and you won't be charged again.
• When the service ends, switch off call forwarding on your phone (we'll send you the codes). Otherwise, unanswered calls may not reach voicemail.
• We may end the service with 14 days' notice for any reason. We may end it immediately if you breach these terms or use the service unlawfully. If we end it without a breach on your part, we'll refund any unused part of the month.

5. Refunds

Monthly fees aren't refunded for part-months when you cancel. If the service doesn't work as described and we can't fix it within a reasonable time, we'll refund the fee for the affected month.

6. How reliable the service is

We work hard to keep the service running, but it relies on things outside our control, including your phone carrier, our telecommunications provider (Twilio), and mobile networks. That means we can't guarantee that every call will be forwarded, or every text delivered, instantly or at all. Texts can't be sent to landlines or hidden numbers. In those cases, you'll get an alert with whatever caller details are available.

The service is a backup to help you follow up missed calls. It isn't a replacement for answering your phone or checking your missed calls.

7. Limit of our liability

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law that can't be excluded.

To the extent the law allows:

• we aren't liable for any lost jobs, lost profits, lost revenue, or other indirect or consequential loss, including loss caused by a call not being forwarded or a text not being delivered, and
• our total liability to you for any claim related to the service is limited to the amount you paid us in the month before the claim arose. Where the law allows, our liability for failing to meet a consumer guarantee is limited to supplying the service again or paying the cost of having it supplied again.

8. Privacy

We handle personal information, including your details and your callers' numbers and messages, as described in our privacy policy. You agree that we can process your callers' information to provide the service to you.

9. Changes to these terms

We may update these terms from time to time. If a change affects you materially, we'll email you at least 30 days before it takes effect. If you keep using the service after that, you accept the updated terms.

10. General

These terms are governed by the laws of Victoria, Australia. If any part of these terms can't be enforced, the rest still applies.

Contact

Evergreen Studio Pty Ltd
ABN 74 700 261 276
Melbourne, Victoria
hello@evergreenstudios.net.au  |  0401 965 802