TextBack catches the lead when you miss the call.
Miss a call and the caller gets a text from your business in seconds. Their reply lands on your phone as a lead. You ring them back.
30-day money-back guarantee if you don't catch a lead.
Hear it first: ring 0485 049 403
Two numbers.
Nothing you type is saved or sent.
Rang out, voicemail, or you pressed decline.
Pick one or type your own.
Here's what's walking out the door.
5 missed calls a week at $350 a job, if one in four would have booked. About 5 leads a month, gone elsewhere.
On those numbers TextBack ($59 a month) wouldn't pay for itself. Better you know now.
What would an extra $1,900 a month change?
Optional. Nothing leaves this screen.
How TextBack works.
Dave rings them back from his own phone and books the job. The caller never rang anyone else.
That job was about to go to the next business on Google.
If TextBack saved you 5 jobs a month, that's
You said that would go toward a proper holiday.
Try it before you buy it.
Ring from your mobile and let it ring out. Nobody rings you back.
One text shows you both sides:
Questions.
Anything missing, text Harry on 0401 965 802.
The short version
What does TextBack actually do?
When you don't answer a call, the caller gets a text from your business within seconds, in your words, asking what they need. Their reply lands on your phone as a lead with their number. You ring them back. That's it.
Is it a robot or an AI talking to my customers?
No. The only thing that goes to a caller is the text you wrote. Nobody and nothing writes to your customers on your behalf.
Do my customers see a different number?
They ring the number they've always rung. The text they get comes from your TextBack number, with your business name in it. When you ring or text them back, that's from your own phone, like always.
What does the text say?
Whatever you want. The standard one is "Hi, it's [your business]. Sorry I missed your call. Text me what you need and your suburb and I'll ring you back as soon as I can." You write your own on sign-up and can change it any time.
What does setup actually involve?
Sign up (a minute), dial the code we text you (it tells your phone to send unanswered calls to your TextBack number), press Test. About five minutes, and you only do it once.
What does it cost?
$59 a month, GST included. Or $49 a month paid yearly, which is $588 for the year with GST included, two months free. Same product on both, nothing held back.
Is there a free trial?
No free trial. Ring the demo first (0485 049 403, let it ring out, you get both sides in one text, no sign-up). Then: 30-day money-back guarantee if you don't catch a lead. To claim it, contact Harry within your first 30 days; the terms have the details.
How do I cancel?
Text CLOSE to your TextBack number, then CONFIRM with the code we send. No phone call, no form. Your line stays on until the end of what you've paid for, then your calls go back to voicemail with one code.
All the other questions (26)
What it is
Is it an app?
No. Nothing to install, nothing to log in to. It works with the phone and the Messages app you already have, on iPhone or Android.
Who is it for?
Any business where the owner is the one answering the phone and can't always get to it: trades, mobile services, salons, small clinics, cleaners, one-van anything.
Who's behind it?
Harry McPherson at Evergreen Studio, a Melbourne company (ABN 74 700 261 276). Launched October 2026, so there's no wall of reviews yet. That's what the demo line is for.
Your customers
Will it text someone who shouldn't get a text?
Only mobiles get texts, never landlines. Anyone can reply STOP and never hear from the number again. And you can give us a list of numbers that should never be texted: family, mates, your partner.
What if the same person rings three times?
They get one text, not three. A caller is texted at most once an hour, however many times they ring. You get told they rang again.
What if they ring from a landline or a hidden number?
They can't be texted, so they hear your voice message with your number to ring. You still get an alert that they rang, with their number if it showed.
Does it work after hours, or when I'm on holiday?
Yes. You can set your hours so after-hours callers get a different text ("we open at 7, I'll ring you first thing"), and a holiday mode tells callers when you're back. You still get every lead.
You
What do I get when someone replies?
A text on your phone: "New lead: 0412 345 678", what they wrote, and "Ring or text them back on 0412 345 678." One tap to call.
Do I reply through TextBack?
No. You ring or text them from your own phone, like any other customer. Nothing you type into the TextBack thread is passed on, so there's nothing to learn.
What if I answer the call?
Then nothing happens. TextBack only ever hears the calls you don't answer.
What about calls I miss because I'm already on a call?
Caught too. Busy, unanswered and out of range all go to your TextBack number.
Will I get a lot of texts from it?
One alert per missed call, one lead per reply, and a short recap on Monday mornings: who rang, who replied, who's still waiting. That's all.
Can my staff get the leads too?
Each TextBack number goes with one mobile. A second person needs their own line.
Setting up
What's the code?
A short call-divert code your phone already understands. We text it to you with your number filled in; you dial it once. The odd network wants it as three shorter codes instead, and your setup page has those too.
Do I need to ring my phone company?
Almost never. The code does it. On a rare plan that has call forwarding switched off, a one-minute call to your network turns it on, and we tell you exactly what to ask for.
Does my phone plan charge for diverted calls?
Most Australian plans include call forwarding. Some charge for the diverted leg at your normal call rate. Check your plan if you're not sure. A missed call is a few seconds of divert.
Do I keep my number?
Yes. Your number, your phone, your SIM. TextBack sits behind it and only gets the calls you don't answer.
What if I get a new phone?
The divert lives on the phone, so you dial the code again on the new one. Text HELP to your TextBack number any time and it sends you your setup page.
Does it use my data or battery?
No. There's nothing running on your phone.
Money
Is there a contract?
No. Monthly is month to month. Yearly is $588 paid up front, and if you leave, unused full months are refunded.
How do I pay?
Card, through Stripe. You get a tax invoice with the GST shown for every payment, and you can change your card or see invoices any time.
Privacy and trust
Can you see my contacts or messages?
No. We never touch your phone. The only things we see are the calls that reach your TextBack number and the texts sent to it, which we forward to you.
Where is my data kept?
Caller numbers and the texts they send are held so they can be forwarded to you and shown in your Monday recap, then they age out. Nothing is sold or shared. The full privacy policy is linked at the bottom of every page.
What if TextBack is ever down?
Your phone still rings as normal and you still answer as normal. The only thing that would stop is the text to callers you miss, and we'd tell you.
Does it work outside Australia?
No. Australian mobiles and Australian numbers only.
How do I get help?
Text or call Harry on 0401 965 802, or email hello@evergreenstudios.net.au. Text HELP to your TextBack number any time for your setup page and the guide.
One $350 job every five months pays for it.
No lock-in. Cancel any time by text. 30-day money-back guarantee if you don't catch a lead.
Yearly
$588 for the year, GST included. Unused full months refunded.
Start yearlyEverything that's included, both plans
- Your own Australian mobile number
- Every missed call texted back in seconds, in your words
- Every reply lands on your phone as a new lead
- After-hours text and holiday mode
- Family and friends never get the text
- One text per caller an hour, and callers can opt out
- Monday recap of who rang and who replied
- Google review requests by text
- Refer a business, get a month free
- No app, you keep your number
- Support from the person who built it
- Australian company, ABN 74 700 261 276
- Australian numbers, Melbourne-run
- No access to your contacts or messages
- Cancel by text
The bet, plainly. One $350 job every five months covers the monthly plan. 30-day money-back guarantee if you don't catch a lead. Details in the terms.
FAQTermsPrivacyGuideText Harry
© 2026 Evergreen Studio Pty Ltd · ABN 74 700 261 276 · Melbourne · hello@evergreenstudios.net.au