For Aussie tradies
Why tradies lose jobs to missed calls. And the text that fixes it.
Ever climbed down off a job to a missed call from a number you don't know? That was work. Here's where it went, and how to keep the next one.
What most tradies think
They think
"If it's a real job they'll call back. Or they'll leave a message."
Why that's wrong
Think about the last time you rang a tradie and got no answer. Did you leave a voicemail? Did you wait? Or did you ring the next number on Google? Your customers do exactly what you do. They have a leaking tap or a dead power point. They want it fixed. They ring down the list until someone picks up.
What's right
A missed call is only lost if nothing happens next. Something has to reach them before the next tradie does. A ring-back at 5 o'clock is too late. A text in the first minute is not.
What a missed call costs
Put in your own numbers. We don't save them.
Work walking away each month
That's from your numbers, not ours.
The text that keeps the job
You don't need a receptionist. You need one text to go out within a minute of the missed call. Here's the one we'd send. Copy it if you like.
Three things make it work:
- It comes from your business, fast. They know you saw them. They stop ringing around.
- It asks for the suburb and the job. So when you call back you already know what it is and where.
- It gives them something to do. People reply to a question. They don't reply to "sorry I missed you".
If you can send that yourself every time, do it. You'll keep more jobs this week.
The catch
You can't text from under a house. Or off a roof. Or with both hands in a wall. The calls you miss are the ones you miss because you're working. So the text has to send itself.
That's what TextBack does. When a call rings out it sends that text from your business, in your words, in seconds. Their reply lands on your phone. You get an alert for every missed call so nothing slips.
Hear it yourself
Ring 0485 049 403 and let it ring out. You'll hear what your customers would hear. Then you'll get the text they'd get. Takes 30 seconds. No sign-up.
How you get set up
- Sign up online. Card. Monthly. No lock-in.
- Dial three short codes. We text them to you, written out. They tell your phone to send unanswered calls to your TextBack line. You keep your number. No app.
- Tap "Test my setup". Your phone rings. You let it go. You get the text. You're live.
$199 a month plus GST. No lock-in.
If it doesn't catch you a job in your first 30 days, tell us and you don't pay for it. Not happy for any other reason? Same deal.
One saved job covers it. Everything after that is yours.